Support
Contact and Support
If you have a question before or after ordering, we’re here to help.
Contact and support
Email: hello@yourdomain.co.za
WhatsApp: +27 XXX XXX XXXX
Response time: Business hours only.
What we can help with
- Product questions.
- Order status.
- Shipping questions.
- Missing items.
- Waitlist requests.
- Cultivar information.
- Proof and provenance enquiries.
What to include
To help us respond quickly, please include the right details.
- Your order number.
- The email used at checkout.
- Your full name.
- A short description of the issue.
- Photos if the issue is visible.
Support Style
Direct, respectful, and practical.
We keep support direct, respectful, and practical. This is a boutique genetics brand, so we treat serious enquiries seriously.
Before You Contact Us
Check the relevant policy page first.
If your question is about shipping, payment, or germination, check the relevant policy page first. It will often save time and give you the quickest answer.
Quick policy links
Find the fastest answer before writing in.
We read every serious message.
We aim to resolve real issues as clearly and fairly as possible.