Returns / Germination Support
Germination and Support Policy
We stand behind the quality of our seeds and want every buyer to feel confident in their order. Because seeds are living products, results always depend on storage, handling, and growing conditions.
What we cover
We can review support requests for clear order issues.
- Damaged-in-transit orders.
- Incorrect items shipped.
- Missing items in a confirmed order.
- Verified product concerns raised soon after delivery.
What we do not cover
Some outcomes fall outside replacement support.
- Grower error.
- Poor storage after delivery.
- Incorrect germination technique.
- Environmental mistakes.
- Issues caused by unsuitable temperature, moisture, or lighting conditions.
How to Request Help
Contact us promptly with the details we need.
- Your order number.
- Clear photos of the product and packaging.
- A short explanation of the issue.
- Tracking information if relevant.
Important Note
Support decisions depend on the issue and the evidence provided.
Any support decision will depend on the nature of the issue and the evidence provided. We aim to handle genuine problems fairly and clearly.
Germination Guidance
Stable conditions matter.
If you are new to seed starting, use a careful germination method and keep conditions stable. Warmth, moisture, and consistency matter, and overwatering is one of the most common reasons seeds fail.
Need us to review an issue?
Send the order details, photos, and a clear description so we can assess it properly.