Shipping
Shipping and Delivery
We ship discreetly across South Africa using trusted courier partners. Every order is packed securely and without obvious external branding so your delivery arrives safely and privately.
Processing Time
Prepared for dispatch as quickly as possible.
Orders are processed during business hours and prepared for dispatch as quickly as possible. Once your order has shipped, you will receive tracking information so you can follow the parcel’s progress.
Delivery Times
Timing depends on location and courier conditions.
Delivery times depend on your location and the courier network. Most major metro areas are typically faster than remote destinations, but exact timing can vary by address and service conditions.
Packaging
Discreet, protective, and cleanly presented.
We use discreet, protective packaging designed to reduce visibility and protect the contents in transit. Our priority is simple: the product should arrive in good condition and with minimal fuss.
Delivery Issues
Start with tracking, then contact us if something still looks wrong.
If a delivery is delayed, we recommend checking your tracking information first. If something still looks wrong, contact us with your order number and tracking details so we can help.
Important Note
Your shipping details need to be accurate before checkout.
Please make sure your shipping address is complete and accurate before completing checkout. We cannot take responsibility for parcels delayed or misrouted because of incorrect delivery details.
Free Delivery
Free delivery thresholds should always be visible.
If your store offers free delivery above a threshold, mention it here clearly and keep the threshold visible at checkout.